International Journal of Advanced Education and Research

International Journal of Advanced Education and Research


International Journal of Advanced Education and Research
International Journal of Advanced Education and Research
Vol. 1, Issue 9 (2016)

Phases of job burnout in response to role stressors of private sector bank employees


Dr. M Dhanabhakyam, Mufliha S

Burnout is a response to chronic job related emotional and interpersonal stressors that emerge from long term exposure to demanding situations. Bank employees are often required to spend considerable time in interaction with customers and this daily friction can cause chronic stress and poses the risk of burnout. The present study analyses the effect on the phases of job burnout in response to role stressors of private sector bank employees. For the purpose of the study, 324 Private sector bank employees were considered from the 6 Municipal Corporations in Kerala through disproportional random sampling method. Data were collected through structured questionnaire and the conceptual model of the study is proved with the help of Structural Equation Modelling. The results of EFA extracted five important factors of role stressors that cause the different phases of job burnout. SEM result proved the phases of job burnout and revealed that an employee feel emotionally exhausted due to the response of role stressors and this tends to depersonalize from their work environment. It is also found that both the emotional exhaustion and depersonalization reduces the personal accomplishment of an employee.
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How to cite this article:
Dr. M Dhanabhakyam, Mufliha S. Phases of job burnout in response to role stressors of private sector bank employees. International Journal of Advanced Education and Research, Volume 1, Issue 9, 2016, Pages 32-37
International Journal of Advanced Education and Research International Journal of Advanced Education and Research