Level of utilization of total quality management principles in business operations by entrepreneurs in Anambra state
Ile Chika M, Williams Precious N
The study determined the level of small and medium scale owners’ utilization of Total Quality Management (TQM) principles in their business operations in Anambra State. Four research questions guided the study and four null hypotheses were tested at 0.05 level of significance. Descriptive survey research design was adopted. The population comprised 2585 operators of small and medium scale enterprises in Anambra State. Using stratified random sampling 783 operators of SMEs in Anambra State where sampled. A structured questionnaire comprising 64 items in seven clusters according to the research questions which was validated by experts in the field was used to collect data. Mean ratings and standard deviation were used to analyze data in order to answer the research questions and determine the closeness of the respondents’ mean while Analysis of Variance (ANOVA) was used in testing the null hypotheses at 0.05 level of significance. Findings revealed that operators of SMEs in Anambra State utilized leadership, customers satisfaction, effective communication and team work principles to a moderate level while they utilized benchmarking, strategic planning and employee training principles to a low level. It was also revealed that years of business experience and educational qualification of the respondents did not significantly influence their mean ratings on their utilization of TQM principles in their business operations in Anambra State. Based on these findings, it was recommended among others, that operators of SMEs should make concerted effort towards improving their knowledge of leadership principles in their business operations through the purchase of books and journals on effective leadership principles for successful business operations. It was also recommended that operators of SMEs should endeavour to invest in the training of their employees on current trends in their line of business through consultations with experts to determine the best training programme that best suits their business size.
Ile Chika M, Williams Precious N. Level of utilization of total quality management principles in business operations by entrepreneurs in Anambra state. International Journal of Advanced Education and Research, Volume 6, Issue 5, 2021, Pages 30-36